Refund Policy

Last updated: 24 October 2026

At Allifyd Technologies LLP, we want you to be fully satisfied with your Billifyd subscription. This policy outlines the circumstances under which refunds are available.

1. Free Trial

All new users are eligible for a 14-day free trial. During the trial period, no charges are applied, and no payment information is required. We encourage you to explore all features during this period before subscribing.

2. Subscription Refunds

2.1 Monthly Plans

  • If you cancel within 7 days of your first paid subscription, you are eligible for a full refund.
  • After 7 days, the current month's fee is non-refundable. Your access continues until the end of the billing cycle.
  • No refund is issued for subsequent renewal payments — cancellation prevents future charges.

2.2 Annual Plans

  • If you cancel within 14 days of purchase or renewal of an annual plan, you are eligible for a full refund.
  • After 14 days, a pro-rata refund may be issued for the remaining unused full months, minus a 10% processing fee.

3. How to Request a Refund

  1. Email us at [email protected] with your registered email and reason for the refund.
  2. Our team will review the request within 3 business days.
  3. Approved refunds will be processed to the original payment method within 5–7 business days.

4. Non-Refundable Situations

  • Accounts suspended or terminated for violation of our Terms & Conditions.
  • Requests made after the applicable refund window (7 days for monthly, 14 days for annual).
  • Partial months of usage — billing is always for full months.
  • Third-party fees, including payment gateway charges, are non-refundable.

5. Downgrades

If you downgrade from a higher plan to a lower plan, the difference is not refunded. The downgrade takes effect at the start of the next billing cycle, and you continue to enjoy the higher-tier features until then.

6. Service Disruption

In the rare event of extended unplanned downtime (more than 24 consecutive hours) caused by our infrastructure, we will issue a pro-rata credit for the affected period, applied to your next billing cycle. This does not apply to scheduled maintenance or force majeure events.

7. Contact Us

For billing and refund queries:

Allifyd Technologies LLP
Email: [email protected]
Response time: Within 1 business day